1. Who We Are
Prime Glass Qatar is a mobile automotive glass replacement service operating in Doha and across Qatar. We can be reached at info@primeglass.com or via WhatsApp at +974 3007 0102.
2. Information We Collect
When you request a quote or contact us, we may collect:
- Your name and contact number (mobile/WhatsApp)
- Your vehicle details (make, model, year)
- Your service location (area, building, or coordinates)
- Photos of damaged glass you voluntarily share
- Preferred contact method
3. How We Use Your Information
We use your information solely to:
- Prepare and deliver your glass replacement quote
- Contact you to confirm appointments and service details
- Coordinate our mobile technicians to your location
- Improve our service quality
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. WhatsApp & Communications
If you choose to contact us via WhatsApp, your messages are subject to WhatsApp's own privacy policy. We only use WhatsApp to respond to your enquiry and coordinate your service. We will not add you to broadcast lists without your explicit consent.
5. Data Retention
We retain your information for as long as necessary to provide the requested service and for a reasonable period thereafter to handle any follow-up queries. You may request deletion of your data at any time by contacting us.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent at any time
To exercise any of these rights, please contact us at info@primeglass.com.
7. Security
We take reasonable steps to protect your information from unauthorised access or disclosure. Our website is served over HTTPS and we limit access to your data to staff who need it to provide the service.
8. Changes to This Policy
We may update this policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of our service after any changes constitutes your acceptance of the updated policy.
9. Contact
Questions about this policy? Contact us at info@primeglass.com or WhatsApp +974 3007 0102.